Q: What types of valves do you manufacture?
A: We specialize in gate valves, globe valves, ball valves, butterfly valves, and check valves, available in various materials including stainless steel, carbon steel, and special alloys.
Q: Are your electric actuators compatible with different valve brands?
A: Yes, our actuators are designed to ISO standards and can be adapted to fit most major valve brands through customizable mounting kits.
Q: What certifications do your products have?
A: Our products are CE, ISO 9001 certified, and comply with API, ANSI, and other international standards. Specific certifications available upon request.
Q: Can you provide explosion-proof actuators for hazardous areas?
A: Absolutely, we offer ATEX and IECEx certified explosion-proof electric actuators suitable for Zone 1 and Zone 2 hazardous environments.
Q: What is your production lead time?
A: Standard products: 15-30 days after order confirmation. Custom solutions may require 30-45 days. Rush services available for urgent projects.
Q: Do you offer smart valve solutions with IoT capabilities?
A: Yes, we provide intelligent actuators with Modbus, Profibus, or wireless connectivity for remote monitoring and control.
Q: What warranty do you provide?
A: We offer 12-month warranty for valves and 12-month warranty for actuators, with extended warranty options available.
Q: Can you assist with valve and actuator selection for specific applications?
A: Our engineering team provides free technical consultation to help select the optimal valve-actuator combination for your system requirements.
Q: What after-sales services do you offer?
A: We provide installation guidance, maintenance training, spare parts supply, and emergency technical support via email/phone.
Q: How do you handle international shipments?
A: We arrange sea/air freight with proper export packaging (wooden crates for valves), handle all customs documentation, and provide door-to-door logistics solutions.
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